{"id":21784,"date":"2026-01-21T10:58:08","date_gmt":"2026-01-21T09:58:08","guid":{"rendered":"https:\/\/l-doornassau.be\/online-dispute-resolution\/"},"modified":"2026-01-27T13:24:36","modified_gmt":"2026-01-27T12:24:36","slug":"online-dispute-resolution","status":"publish","type":"page","link":"https:\/\/l-doornassau.be\/fr\/online-dispute-resolution\/","title":{"rendered":"Online Dispute Resolution"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"21784\" class=\"elementor elementor-21784 elementor-21756\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-178d941 e-con-full e-flex e-con e-parent\" data-id=\"178d941\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-0c742cc e-con-full container__xl e-flex e-con e-child\" data-id=\"0c742cc\" data-element_type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-38b7144 e-con-full e-flex e-con e-child\" data-id=\"38b7144\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-fc80d19 elementor-widget elementor-widget-heading\" data-id=\"fc80d19\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Online Dispute Resolution<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-2c117fb e-con-full e-flex e-con e-parent\" data-id=\"2c117fb\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-380cb3c e-con-full container__xl e-flex e-con e-child\" data-id=\"380cb3c\" data-element_type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-088c0e5 e-con-full text e-flex e-con e-child\" data-id=\"088c0e5\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-817dc47 text elementor-widget elementor-widget-text-editor\" data-id=\"817dc47\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Si vous n&rsquo;avez pas trouv\u00e9 de solution satisfaisante \u00e0 votre litige en nous contactant, nous nous engageons \/ sommes tenus d&rsquo;essayer de trouver une solution par l&rsquo;interm\u00e9diaire d&rsquo;une entit\u00e9 qualifi\u00e9e pour le r\u00e8glement des litiges de consommation.<\/p><p>Dans notre cas, l&rsquo;entit\u00e9 comp\u00e9tente est \u00ab L-doornassau \u00bb (Kwadelapstraat 2, 9320 Alost ; 053 64 44 00 ; service@ldoornassau.be ; https:\/\/l-doornassau.be\/).<\/p><p>Nous attirons \u00e9galement votre attention sur l&rsquo;existence de la plateforme \u00ab <a href=\"https:\/\/consumer-redress.ec.europa.eu\/index_fr\" target=\"_blank\" rel=\"noopener\">Online Dispute Resolution <\/a>\u00bb (r\u00e9solution en ligne des litiges) de l&rsquo;Union europ\u00e9enne. Si vous souhaitez introduire votre demande en ligne, vous pouvez introduire une demande de r\u00e8glement extrajudiciaire des litiges via http:\/\/ec.europa.eu\/odr. Cette plateforme facilite le r\u00e8glement en ligne du litige et vous met en contact avec l&rsquo;entit\u00e9 qualifi\u00e9e comp\u00e9tente. <\/p><p><br>Cette voie est particuli\u00e8rement int\u00e9ressante si vous ne r\u00e9sidez pas dans le m\u00eame pays que l&rsquo;entreprise concern\u00e9e (notamment pour l&rsquo;assistance linguistique). Les points de contact nationaux peuvent vous aider \u00e0 cet \u00e9gard. Pour le fonctionnement de la plateforme, l&rsquo;adresse e-mail de notre entreprise est la suivante : service@ldoornassau.be.  <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-c97725e e-con-full e-flex e-con e-parent\" data-id=\"c97725e\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-bbfa53b e-con-full container__xl e-flex e-con e-child\" data-id=\"bbfa53b\" data-element_type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-6796042 e-con-full e-flex e-con e-child\" data-id=\"6796042\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1e964b8 elementor-widget elementor-widget-heading\" data-id=\"1e964b8\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Prenez rendez-vous ou envoyez-nous un e-mail<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-cc2a496 e-con-full e-flex e-con e-child\" data-id=\"cc2a496\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e9660a7 elementor-widget elementor-widget-button\" data-id=\"e9660a7\" data-element_type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/l-doornassau.be\/fr\/contact\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Contactez nous<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Online Dispute Resolution Si vous n&rsquo;avez pas trouv\u00e9 de solution satisfaisante \u00e0 votre litige en nous contactant, nous nous engageons \/ sommes tenus d&rsquo;essayer de trouver une solution par l&rsquo;interm\u00e9diaire d&rsquo;une entit\u00e9 qualifi\u00e9e pour le r\u00e8glement des litiges de consommation. Dans notre cas, l&rsquo;entit\u00e9 comp\u00e9tente est \u00ab L-doornassau \u00bb (Kwadelapstraat 2, 9320 Alost ; 053 [&hellip;]<\/p>\n","protected":false},"author":27,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-21784","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/l-doornassau.be\/fr\/wp-json\/wp\/v2\/pages\/21784","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/l-doornassau.be\/fr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/l-doornassau.be\/fr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/l-doornassau.be\/fr\/wp-json\/wp\/v2\/users\/27"}],"replies":[{"embeddable":true,"href":"https:\/\/l-doornassau.be\/fr\/wp-json\/wp\/v2\/comments?post=21784"}],"version-history":[{"count":1,"href":"https:\/\/l-doornassau.be\/fr\/wp-json\/wp\/v2\/pages\/21784\/revisions"}],"predecessor-version":[{"id":21785,"href":"https:\/\/l-doornassau.be\/fr\/wp-json\/wp\/v2\/pages\/21784\/revisions\/21785"}],"wp:attachment":[{"href":"https:\/\/l-doornassau.be\/fr\/wp-json\/wp\/v2\/media?parent=21784"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}